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B2B customers’ buying habits and interaction expectations changed quickly in the face of COVID-19. Here’s what they expect now –…Click to continue
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?